NURSING SERVICES

Asthma, COPD, Diabetes, Hypertension, Well Woman/Man, Family Planning, Stop Smoking, Elderly Health Assessments, Baby Immunisations and Travel Vaccinations are all offered by our Nurses. Please book an appointment with our Receptionists for any of these services.

HEALTH VISITORS

The Health Visitor for Faccini House is Tracy Holland.  Clinics are by appointment only. The Health Visitors can be contacted directly on 020 8646 2442.

MIDWIFE

Our Midwife visits the Practice each Friday morning and appointments are available from 09.00am. Please contact Reception for appointments and further details.

MINOR SURGERY

A range of minor surgical procedures are offered. Please ask at Reception for details.

REPEAT PRESCRIPTIONS

For routine repeat prescriptions, you may re-order your medicines a week in advance of requiring them, but please allow a minimum of 48 hours.

Patients on long-term medication will be asked to attend for regular check ups.

All requests for repeat medication must be in writing, with the only exception of housebound patients, who should telephone after 10.30am for their repeat medication. Telephone requests are not accepted to avoid possible errors. Please do not embarrass staff by asking them to take a repeat prescription over the telephone as they are not allowed to do so. If you would like your prescription posted to you, please include a stamped, addressed envelope.

The Prescription Administrator can also deal with concerns you have about your medication.

N.B. Our on-site Pharmacy, Day Lewis, will be happy to deliver to housebound patients who live within the locality. Similarly, Mr Shah of IS Pharmacy at Rosehill is happy to provide home delivery for the housebound within his catchment area.

TEST RESULTS

Results may be requested over the phone (e.g. Blood, Urine, X-ray, Ultrasound) preferably between 4:00pm and 6:00pm. Information is available from the Receptionists.

If the Doctor or Nurse feel that the results require further attention or intervention, you will be contacted by telephone. Alternatively, a letter will be sent to you requesting a follow up appointment .

TRAVEL VACCINES

We are happy to give travel vaccines and advice. You should allow at least 6 weeks before travel for vaccines to become fully effective. Please remember:

• Seek advice from the Nurse.

• You may not be able to have all the vaccines at once, so allow sufficient time.

There may be a fee for some vaccinations so please ask the Nurse or a Receptionist for details.

PRIVATE SERVICES

A wide range of Private Medical Services are offered.

These include : Insurance Reports and Medicals , Pre- Employment checks , Driving Licence applications, Passport applications , Leisure pursuits, Vaccinations, etc.

A list of private services is available at Reception. The Receptionist will be able to advise you regarding the appropriate fee payable when you book your appointment. If you choose to be referred to a Private Specialist there is a fee payable for any relevant forms the Doctor may need to complete.

Sickness certificate

You do not require a sick note for the first 7 days of your illness. A self-certification form, available from your employer, is sufficient for this purpose. Alternatively, you may obtain a DSS self-certificate (SC2) from the Receptionists. If your employer insists that a sick note is issued by your Doctor, you may then need a private certificate for which a fee is charged.

Change of Personal Details

If you change your name, address or telephone number please complete a change of address form, which can be obtained from the Receptionist.