SURGERY TIMES

The Surgery is open between the following hours weekly.

Note - the Reception area is open throughout the day for prescription queries or making appointments, apart from Thursday afternoon.

If you wish to see a Doctor or a Nurse, you will need to book an appointment at Reception or call on 020 8646 4282.

APPOINTMENTS

Appointments can be made for the following times:

Appointment duration

Appointments are usually for 10 minutes. If you have more than one problem please ask for a longer appointment. Please be punctual for appointments and make separate appointments if another member of the family needs to be seen.

Cancelling appointments

If you need to cancel an appointment please inform Reception as soon as possible so that the appointment may become available for another patient. Patients who repeatedly fail to attend appointments without cancelling will be considered for removal from the Practice list and will need to find an alternative GP Practice.

TELEPHONE APPOINTMENTS

The Surgery offers telephone consultations for a range of health care issues. Please call after 10:30am. If the Doctor or Nurse is not available at the time of your call , the Receptionist will arrange for them to return your call later during the day. Generally telephone consultations are carried out  at the end of morning Surgery.

Urgent medical problems

These will be assessed and dealt with on the the same day.

HOME VISITS

If you are housebound and require a home visit, please contact the Reception before 10:00am. Home visits are usually carried out after 12:00 noon.

EMERGENCY ACCESS

When the Surgery is not open the following resources are available:

NHS DIRECT

Medical advice can be sought from NHS Direct on 0845 4647 or visit the NHS Direct website. This is a 24 hour service.

OUT OF HOURS

The Out Of Hours service for this Practice is provided by PatientCare24. If you need to urgently speak to a Doctor between 18:30 pm and 08:00 am Monday to Friday, or during waeekends and Bank Holidays contact PatientCare24 on 0845 603 1087.

WALK IN CENTRE

There is a ‘walk-in’ centre at the St. George’s Hospital site in Tooting run by qualified Nurses. You do not need an appointment for this clinic. The contact number for the centre is 020 8700 0505.