Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

  • You can also use the GP website – Digital Triage to submit repeat prescription requests.
  • You can arrange your nominated pharmacy to submit repeat prescription requests on your behalf or submit paper requests, but these methods can introduce a delay as the request does not come electronically to our clinical system as with the NHS App and can introduce a delay.

Housebound patients, should telephone after 10.30am for their repeat medication. Telephone requests are not accepted to avoid possible errors. Please do not embarrass staff by asking them to take a repeat prescription over the telephone as they are not allowed to do so.

The practice pharmacist can also deal with concerns you have about your medication please book an appointment with them if needed.

PLEASE NOTE: Day Lewis is not part of the GP Surgery, though they are located in the same building. you may also ask their pharmacists for advice.

Collecting your prescription

Give at least of 48 hours’ notice (2 full working days). Please allow extra time for weekends and bank holidays.

Collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions.

Our on-site Pharmacy, Day Lewis, will be happy to deliver to housebound patients who live within the locality. Similarly, Mr Shah of IS Pharmacy at Rosehill is happy to provide home delivery for the housebound within his catchment area.

Non-urgent advice: Why can’t I get a prescription for an over-the-counter medicine?

Please don’t ask your GP for medicines which can be bought at the pharmacy. A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

Further information about OTC medicines is available from NHS UK

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to the Medicines A to Z

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy near you

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation. You can discuss issues with pharmacy staff without being overheard.